Privacy policy

United Cellars Privacy Policy (Australia)

Effective Date: 25/3/2025

United Cellars Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also aligns with key expectations from third-party service providers including Amazon Web Services (AWS).

 

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1. Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, billing and delivery addresses

• Date of birth (for age verification)

• Payment details (processed securely via third-party gateways)

• Purchase history and preferences

• IP address, device information, and browsing behaviour on our website

 

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2. How We Collect Personal Information

We collect information directly from you when you:

• Make a purchase on our website

• Create an account or sign up for our newsletter

• Interact with us via phone, email, live chat, or social media

• Participate in surveys, competitions, or promotions

• Use our website (including through cookies and analytics tools)

 

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3. Why We Collect Your Information

We collect and use your personal information to:

• Process your orders and deliver products

• Communicate with you about your order

• Provide customer support and respond to enquiries

• Send you marketing communications (if you opt in)

• Improve our website, products, and customer experience

• Comply with legal obligations

 

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4. Disclosure to Third Parties & Overseas Data Storage

We may share your personal information with trusted third parties to help us operate our business and deliver services. These include but not limited to:

Technology & Operations Platforms

• NetSuite – ERP and CRM software

• Amazon Web Services (AWS) – cloud hosting and infrastructure, with data stored in locations such as Singapore or the USA. We follow AWS’s shared responsibility model and implement required security and privacy safeguards.

• Shopify – eCommerce and website platform

• Klaviyo – email marketing automation

• Payment gateways – e.g. Stripe, PayPal, Afterpay

Logistics & Delivery Providers

• Mainfreight (New Zealand) – warehousing and logistics

• Shippit (Australia) – shipping logistics platform

• Australia Post – national courier

• Aramex – national and international courier

• Third-party couriers – as required for order fulfilment

These providers may store or process your data in countries including New Zealand, Singapore, the United States, or other jurisdictions where they operate. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws and implement contractual and technical safeguards where applicable.

 

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5. Marketing and Opt-Out

If you have opted in, we may use your information to send marketing emails, offers, and promotions. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

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6. Access and Correction of Personal Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or outdated. Please contact us using the details at the end of this policy.

 

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7. Data Security

We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These include:

• Secure servers and encryption protocols

• Access controls and employee confidentiality agreements

• Regular security monitoring and software updates

 

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8. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to securely destroy or de-identify it.

 

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9. Complaints and Contact

If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:

Email: privacy@unitedcellars.com.au
Phone: 02 8915 5333
Postal Address: Suite 3.01, Level 3, 8 West St North Sydney NSW 2060

We will respond to your enquiry within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

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Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on our website.

 

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Last Updated: 24/3/2025