United Cellars Privacy Policy (Australia)

Effective Date: 25/3/2025

United Cellars Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also aligns with key expectations from third-party service providers including Amazon Web Services (AWS).

 

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1. Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, billing and delivery addresses

• Date of birth (for age verification)

• Payment details (processed securely via third-party gateways)

• Purchase history and preferences

• IP address, device information, and browsing behaviour on our website

 

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2. How We Collect Personal Information

We collect information directly from you when you:

• Make a purchase on our website

• Create an account or sign up for our newsletter

• Interact with us via phone, email, live chat, or social media

• Participate in surveys, competitions, or promotions

• Use our website (including through cookies and analytics tools)

 

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3. Why We Collect Your Information

We collect and use your personal information to:

• Process your orders and deliver products

• Communicate with you about your order

• Provide customer support and respond to enquiries

• Send you marketing communications (if you opt in)

• Improve our website, products, and customer experience

• Comply with legal obligations

 

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4. Disclosure to Third Parties & Overseas Data Storage

We may share your personal information with trusted third parties to help us operate our business and deliver services. These include but not limited to:

Technology & Operations Platforms

• NetSuite – ERP and CRM software

• Amazon Web Services (AWS) – cloud hosting and infrastructure, with data stored in locations such as Singapore or the USA. We follow AWS’s shared responsibility model and implement required security and privacy safeguards.

• Shopify – eCommerce and website platform

• Klaviyo – email marketing automation

• Payment gateways – e.g. Stripe, PayPal, Afterpay

Logistics & Delivery Providers

• Mainfreight (New Zealand) – warehousing and logistics

• Shippit (Australia) – shipping logistics platform

• Australia Post – national courier

• Aramex – national and international courier

• Third-party couriers – as required for order fulfilment

These providers may store or process your data in countries including New Zealand, Singapore, the United States, or other jurisdictions where they operate. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws and implement contractual and technical safeguards where applicable.

 

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5. Marketing and Opt-Out

If you have opted in, we may use your information to send marketing emails, offers, and promotions. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

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6. Access and Correction of Personal Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or outdated. Please contact us using the details at the end of this policy.

 

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7. Data Security

We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These include:

• Secure servers and encryption protocols

• Access controls and employee confidentiality agreements

• Regular security monitoring and software updates

 

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8. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to securely destroy or de-identify it.

 

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9. Complaints and Contact

If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:

Email: privacy@unitedcellars.com.au
Phone: 02 8915 5333
Postal Address: Suite 3.01, Level 3, 8 West St North Sydney NSW 2060

We will respond to your enquiry within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

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Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on our website.

 

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Last Updated: 24/3/2025

 

Mobile Terms of Service

United Cellars

Last updated: May 20, 2025

The United Cellars mobile message service (the "Service") is operated by United Cellars (“United Cellars”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to United Cellars’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of United Cellars through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with United Cellars. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to United or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other United Cellars mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to United or email web@unitedcellars.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.