We’re thrilled to share some exciting news – United Cellars has been named a finalist in the 2025 Australian Service Excellence Awards (ASEA), presented by the Customer Service Institute of Australia (CSIA).
This recognition places us among the best in the country, with our nomination selected in the prestigious category: Customer Service Organisation of the Year – Small.
A Recognition of Service Excellence
At United Cellars, customer service has always been at the heart of what we do. Whether it’s through our knowledgeable Wine Brokers, our personalised recommendations, or the seamless experience we’ve built online and at events, our mission has never changed: to provide an exceptional wine journey for every customer.
Being recognised by CSIA as a finalist is a testament to the hard work, dedication, and passion of our entire team – and to the loyal customers who continue to support and inspire us.
What the ASEA Finalist Status Means
The Australian Service Excellence Awards are the country’s premier awards program celebrating organisations that go above and beyond in customer experience. To be named a finalist means our approach to service, innovation, and customer care has been judged among the highest standards in the industry.
This acknowledgement strengthens our belief that great wine experiences are built not just on exceptional bottles, but on the trust, expertise, and service that surrounds them.
Looking Ahead
Over the coming weeks, the CSIA team will guide us through the next stage of the judging process. Whatever the outcome, being recognised as a finalist is already an incredible achievement and one we’re proud to share with our community.
We look forward to the awards ceremony later this year and to celebrating with fellow finalists who are raising the bar for customer service across Australia.
Thank you to our customers, partners, and team for making this recognition possible – this honour belongs to you as much as it does to us.
